Why User Experience is an Important Part of Your Enterprise Mobility Strategy
As members of a mobile workforce, your employees will want the same freedom and convenience they’ve come to expect from consumer technology companies. This is why user experience is such a vital part of your enterprise mobility strategy.
We all know that mobility and BYOD have transformed the way people work and how organizations support them. There’s so much more to mobility than simply enabling remote access for employees – and mobile devices are so much more than gadgets. Nowadays, smartphones and tablets can be used for almost any business task. If you’re not already thinking about enterprise mobility, you should be. Implementing an enterprise mobility strategy will take your business to the next level. However, it also opens a new set of challenges for IT. To truly unlock the full potential of enterprise mobility, IT needs to allow people the freedom to access all their apps and data from the device of their choice, seamlessly and conveniently.
We all enjoy the many advantages mobility provides us. As members of a mobile workforce, your employees will want the same freedom and convenience they’ve come to expect from consumer technology companies. This is why user experience is such a vital part of your enterprise mobility strategy. Responding to user needs and preferences in advance can save you time and money in the long run. IT will enjoy fewer headaches and your business will enjoy increased productivity, efficiency and employee satisfaction.
As you work to deliver a superior user experience, look for ways to give people more than they expect and provide useful capabilities they might not have thought of yet. For example:
- Allow people to access their apps and data on any device they use, complete with their personalized settings, so they can get to work right away.
- Empower people with self-service provisioning for any app they need—hosted, mobile or SaaS—through an enterprise app store with single sign-on.
- Provide shared thin clients or other enterprise-grade devices that people can switch to easily when they find that certain apps have been greyed out on their consumer-grade device due to security requirements.
- Automate controls on data sharing and management, such as the ability to copy data between applications, so people don’t have to remember specific policies.
- Define allowed device functionality on an app-by-app basis, so people can still use functions such as printing, camera and local data storage on some of their apps even if IT needs to turn them off for other apps.
- Make it simple for people to share and sync files from any device, and to share files with external parties simply by sending a link.
By developing your mobility strategy in a spirit of collaboration with users, you can better meet their needs while gaining a valuable opportunity to set expectations and make sure people understand IT’s own requirements to ensure compliance, such as the need to secure apps and data, control network access and appropriately manage devices.