Citrix Seamlessly Supports Customer Shift to the Cloud

Citrix Technical Support Earns the “Rated Outstanding Assisted Support Global” Certification from Technology Services Industry Association

According to the 2017 State of IT survey, IT buyers plan to to spend less on hardware and software in the coming year and more on cloud-based services. As cloud adoption continues to accelerate and the cloud-based “as-a-service” (aaS) model becomes more prominent, so does the demand for industry-leading technical support.

Citrix has made significant progress transforming its services organization to align with this shift while committing to making every interaction with its customers a world-class experience. As a result, Citrix Technical Support has earned the Rated Outstanding Assisted Support Globalcertification from the Technical Services Industry Association (TSIA), the leading association for technology services organizations.    

To achieve this distinguished certification, Citrix participated in a rigorous audit process that evaluated more than 140 best practices for delivering industry-leading technical support. The comprehensive audit process was developed by over 50 leading technology companies. Auditors conducted a thorough inspection of the Citrix Support Services organization and processes, including listening to Support Services calls, reviewing important procedures and inspecting support outcomes. After the evaluation was complete, TSIA determined that Citrix assisted technical support processes exceeded industry benchmarks.

This prestigious designation comes on the heels of two other recent honors recognizing Citrix for operational and support excellence. In October, TSIA named Citrix a finalist for its 2016 STAR Award for Best Practices in Knowledge Management, which recognizes companies that have leveraged knowledge management to improve operational performance, service levels and the overall customer experience. In May, Omega Management Group Corp. honored Citrix with its NorthFace ScoreBoard Award, which is presented annually to companies that, as rated by their own customers, achieved excellence in customer satisfaction and loyalty during the prior calendar year.

The recent accolades Citrix has received in recognition of its best-in-class technical support are validation that we have made significant progress as we transform our services organization and model to align with our cloud strategy: to be the best in the world in delivering integrated technology services for secure delivery of apps and data on any device, any network, any time from the Citrix Cloud. As the transition to the cloud-based as-a-service model accelerates, technical support will grow increasingly critical to driving positive outcomes for our customers and achieving brand loyalty. I am extremely proud of the work of our Support team as we evolve to serve the future of work from the cloud.
- Thomas Eacobacci

Vice President, Customer Success and Sales Strategy


As part of TSIA’s larger body of Operational Best Practices diagnostic and certification programs, the Rated Outstanding Assisted Support certification was designed for companies to receive recognition for their support organization’s strengths in customer satisfaction, employee morale, and overall operational excellence. By achieving this prestigious certification, Citrix Support Services has clearly demonstrated their dedication to support services excellence.
- Tom Pridham

Senior Vice President and General Manager, Strategic Services and Major Accounts Program


About TSIA

The Technology Services Industry Association (TSIA) is the world's leading organization dedicated to advancing the business of technology services. Technology services organizations large and small look to TSIA for world-class business frameworks, best practices based on real-world results, detailed performance benchmarking, exceptional peer networking opportunities, and high-profile certification and awards programs. TSIA corporate members represent the world’s top technology companies as well as scores of innovative small and mid-size businesses in four major markets: enterprise IT and telecom, consumer technology, healthcare and healthcare IT, and industrial equipment and technology. TSIA’s editorial blog, Inside Technology Services, is widely recognized by technology service professionals for providing thought leadership and insights into industry trends and best practices. Visit us at www.tsia.com, follow us on Twitter @TSIACommunity, or connect with us on LinkedIn and Google+.

About Citrix
Citrix (NASDAQ:CTXS) aims to power a world where people, organizations and things are securely connected and accessible to make the extraordinary possible. Its technology makes the world’s apps and data secure and easy to access, empowering people to work anywhere and at any time. Citrix provides a complete and integrated portfolio of Workspace-as-a-Service, application delivery, virtualization, mobility, network delivery and file sharing solutions that enables IT to ensure critical systems are securely available to users via the cloud or on-premise and across any device or platform. With annual revenue in 2015 of $3.28 billion, Citrix solutions are in use by more than 400,000 organizations and over 100 million users globally. Learn more at www.citrix.com.

For Citrix Investors
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