Hardware appliance lifecycle milestones
With General Availability of new NetScaler, NetScaler Gateway, and NetScaler SD-WAN (formerly CloudBridge) hardware appliances, lifecycle milestones begin. For Citrix Application Networking hardware products, Citrix will provide a Notice of Status Change (NSC) to customers at least six months prior to the End of Sale (EOS) date. Customers may continue to purchase these products until the EOS date (subject to availability). After the EOS date, Citrix will continue to fulfill existing orders with the discontinued products, subject to availability, except for those customers who opt to convert their unfulfilled orders to the replacement offering, if and when available.
After EOS, Citrix will support hardware products (excluding software) under active maintenance agreements for a minimum of five years (except for Citrix Repeater/Branch Repeater products, which have a 3-year minimum). In the event that replacement hardware is required during this period, Citrix may offer—at its discretion—either new or reconditioned hardware with equivalent or better functionality. Throughout the life of the hardware, software support will be as specified in the software support policy earlier in this document and pursuant to the terms and conditions of the support contract.
Once the EOL date has been reached, Citrix will no longer provide technical support or replacement hardware.
Citrix communicates key product lifecycle milestones on the Product Lifecycle Support section of this web site and via email to those who have registered for email distribution. EOS and EOL communications include the last order or availability date, the last date of support, and other key information pertaining to the product(s) to be discontinued. Citrix reserves the right to change milestones in its sole discretion based on business needs or technical risk for customers.
Nota: Please note Citrix Application Networking products include only: NetScaler MPX, NetScaler VPX, NetScaler Application Firewall, NetScaler Gateway MPX, NetScaler SD-WAN, Branch Repeater and Repeater product lines. Product lifecycle policies vary for other Citrix products, especially those acquired by Citrix, or from companies acquired by Citrix.