4. Make training role-specific—and fun
Center every session around how and why this new tool paves the way for users to succeed in their particular duties. During a recent research study, we learned that not only do end users want training on how to use new tools, but they want to understand the “why” – what benefit is this new tool going to provide to me? Make sure this is loud and clear in your trainings. Too often, trainings are created with a one-size-fits-all mentality and ultimately fail.
When working with your training team, encourage them to train to the roles or departments of your users. And because you have secured executive sponsorship for your launch, utilize their support when building out your training sessions. Consider asking for funding to host interactive sessions, such as lunch-and-learns, snacks and trivia, or an incentives program in which employees earn rewards for active use. Finally, make sure all training materials are easily accessible and repeated often.