Welcome to Priority Plus

Citrix Priority Plus provides purpose-built resources and expertise customized to manifest your most ambitious transformational goals. The world’s most experienced Citrix specialists manage, optimize and advocate for your environment at the highest levels.

As a Priority Plus customer, you have:

An assigned Technical Account Manager

We learn about your business-critical environment and ensure your Citrix solutions deliver maximum business value

Success planning

We make sure your Citrix environment always supports your business objectives

Environment supportability and operational reviews

We give you even greater return on your investment by optimizing supportability

Priority queue

You have direct access to Priority Support Engineers to help resolve your issues quickly

Critical situation management

For severity one issues, our <10-minute initial target response time and <4-hour restoration targets help accelerate remediation for your most important cases

Up to 80 hours of prescheduled support

Get expert assistance for your change events related to implementations, migration and updates

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